Issue 1 – Problem in starting
Some users have reported that they encounter brief freezes or issues when starting up their Kindle Fire HD, or cannot turn on the device on at all.
- Hold down the power button for twenty seconds to reboot the device, and then tap the power button to turn it back on. This may clear out any glitches that are causing the problem.
- Press down the power button for twenty seconds until the device is completely off, then plug in the charger and hit the power button again to turn it on. If you think that your battery may be empty, leave it to charge for about an hour before you try to turn it back on.
Issue 2 – Can’t connect with PC
Some people have found that they struggle with connecting their Kindle Fire HD or HDX to their computer or laptop. While attempting to move files from one location to the other, you may receive a message that the device has stopped responding or been disconnected. In other instances, you might not be able to get the device to appear on your computer as a drive at all.
- Try turning both your computer and your Kindle Fire HD off for a few seconds, and then back on again. This will reset them both and give them another chance to connect.
- Attempt using another USB cable, in case the problem is in that, or if you have a spare USB port, try plugging it into that instead.
- Use an application such as Dropbox, to wirelessly transfer your files from your Kindle Fire HD onto your computer and vice versa.
Issue 3 – Internal errors
Some users have experienced a message that states “an internal error has occurred” when trying to access some applications.
- Restart your Kindle Fire HD by pressing the power button down for 20 seconds and then turning it back on again.
- Turn your internet router off for a few seconds and then back on again to get rid of any network connectivity issues.
- Make sure that the date and time are correct on your device by swiping down from the top of the screen, More – Date & Time
- Find the application that won’t load by swiping from the top of the screen and selecting More – Applications – Installed Applications. Once you’ve discovered the app, select Force Stop – Ok – Clear Data – Ok.
- De-register your Kindle Fire HD, go to More – My account – Deregister. You can then register the device again and see if it has made a difference to the performance.
Issue 4 – Cannot connect with Wi-Fi
There are various reasons why your Kindle Fire HD device may not connect to a Wi-Fi network.
- Start by ensuring that you do not have Airplane mode activated and that Wi-Fi is on by going to More -Wireless.
- Restart your Kindle Fire HD.
- Download a Wi-Fi analyzer app to make sure that channels in your area are not too busy.
- Make sure your Kindle Fire HD is completely charged then reset the Kindle Fire HD to Factory settings.
Issue 5 – Kindle Fire HD won’t charge
Owners of the Kindle Fire HD have commented on numerous problems with the battery and charging. Some simply refuse to charge, whereas others will charge only a fraction, and charge very slowly.
- Turn off your Kindle Fire HD, then charge for a couple of hours.
- Try the charger with an alternate device to make sure that the cable or charger is not broken.
- If the light to indicate charging does not appear, try pushing the cable in further or moving it gently. Some Kindle Fire HD’s have been found to have loose ports. If your port does turn out to be loose, you should contact Amazon to ask for a replacement.
- Make sure to use the charger cable that you received with your Kindle Fire HD.
Issue 6 – Issues in typing
Some users have struggled with an issue on their Kindle Fire HD where the keyboard fails to type correctly, producing random collections of characters or deleting words.
- Make sure your touchscreen is completely clean by wiping it with a microfiber cloth.
- Ensure that your case is fitted correctly, and that your screen protector has no air bubbles trapped in it.
- Make sure that your Kindle Fire HD has been fully charged then restart the device.
- Save all of your important data and try a factory reset.
- Contact Amazon if you are still experiencing problems after a factory reset and ask for a replacement.
Issue 7 – No audio through headphones/speakers
A few users have reported problems with getting audio to come through their headphones or speakers on the Kindle Fire HD or HDX.
- Make sure that your volume is turned up by tapping the volume up button at the side of the tablet, or check through Settings – Display & Sounds.
- If your speakers aren’t working, try plugging in a set of headphones then unplugging them again, or soft reboot your tablet by turning it off and on again.
- If you have a case on your device and your headphones aren’t working properly, try removing the case and trying the headphones again.
- Try jiggling the headphone jack for gently and see whether it produces audio. If it does, then you may need to contact Amazon about getting a replacement, as your jack or speakers are likely to be faulty.
Issue 8 – Pre-installed browser not start
Various Kindle Fire HD owners have struggled with issues caused by the pre-installed Silk browser. It has often been criticized for its slow performance and constant crashing.
- Try rebooting your device by holding the power button for twenty seconds and then turning it back on again.
- Clear data on your Silk browser by going to Settings – Applications – Manage all applications – All applications – Silk browser – Clear data.
- Try downloading an alternative browser such as Dolphin browser.
Issue 9 – Email not working
Some users have expressed concerns with getting their email accounts to work on their Kindle Fire HD. Accounts will either work for a short amount of time before suddenly stopping, or will not begin working at all.
- Because this problem could be caused by the email app that is already installed on the Kindle Fire HD, you may benefit from downloading a third-party app to use instead.
There are some of the most common problems that users have reported with the Kindle Fire HD. We’ll continue updating this list as more problems arise, and provide you with potential solutions to help you fix your issues. Remember to let us know if you have experienced the issues we have discussed, and if our solutions worked for you, and mention any other problems you have had so we can help you find a fix.
Talk about your Kindle Fire HD problems in our Android Tablets forums
Here are the guides on how to perform a soft reset and factory reset on your Kindle Fire HD.
- Hold the power switch for twenty seconds. You will need to slide the power switch along and hold it for twenty seconds before releasing it. This tells the device to reboot instead of simply shutting down.
- Your reboot screen should appear when you release the power switch.
- Give your device time to reboot for a minute or two.
- Turn the Kindle Fire HD back on.
- Swipe down from the top of the screen and tap on More
- Choose Settings – Device
- At the bottom you will see the option Reset to factory defaults, this will remove all personal data from your device.
- You will see a warning box that reads: “You are about to reset your kindle” It will give you the option to continue, at which point you should tap
- Remember that it will take a few minutes for your Kindle Fire HD to finish restoring, so give it time.
The device should reboot itself.