Troubleshooting the Silk Browser

Follow these steps if you are having issues with the Silk Browser on your Fire tablet.

Things Need to Check Once :

  • Confirm that your device is connected to a wireless network. Check the status of your wireless connection. If your device is not connected to a wireless network, you cannot access or browse the Internet with the Silk Browser.


  • Ensure that parental controls are off. If parental controls are turned on, some apps may be restricted. Swipe down from the top of the screen and tap Settings, and then tap Parental Controls. If parental controls are on, tap Blocked next to Web browser to unblock access to the Silk Browser.


Silk Browser won’t open or crashes .


 If the Silk Browser doesn’t open or crashes when you use it, clear the application data.

 Important: If you clear the application data, any saved information in the Silk Browser (such as site passwords or bookmarks) will be erased.

  1. Swipe down from the top of the screen and then tap Settings > Apps & Games > Manage All Applications.
  2. Swipe from the right edge of the screen to view All applications.
  3. Tap Silk Browser, and then tap Clear data.


Adobe Flash content won’t play


Adobe is no longer developing Flash for all mobile devices. To learn more, go to Adobe’s website to view their announcement.

Websites that use Flash may show the following in the Silk Browser:

  • An error message
  • A missing Flash plugin icon
  • An option to redirect to a non-Flash or mobile version of the page

If you’re unable to view a website with Adobe Flash content, you can switch to mobile view to see if that solves your problem:

  1. From the Silk Browser, tap the Menu icon (three vertical dots).
  2. Tap Request Mobile Site.